Business & Accounting Solutions

Press- Potential in Motion

Hug a Dairy Farmer

I’m on a road trip to Napa Valley. This is my first vacation in six years so I’m really excited....

Obsolete Processes

Obsolete Processes Hurt Businesses

I went to a new hair stylist to have my hair trimmed a few years ago. By the time she...

Employees solve problems

QC #5: 3 Steps to Help Employees Solve Problems

  Think of some of the problems your company faced last year. Who solved them? You might think it was...

Lead your team from the front

QC #4: Lead Your Team From the Front

Put people first, connect customer expectations to product and service design, give employees the right tools, show everyone in the...

Invest in front line staff

QC #3: Invest in Front Line Staff

The front line staff are closest to the problems your customers are facing. These are the people who experience the customers’ frustrations and have...

Meet your customers' expectations

QC #2: Five Questions to Meet Customer Expectations

Last week as we started walking through the quality control (QC) opportunities, we touched on understanding customers. This blog digs a little...

Do you really know your customers?

QC #1: Understand Your Customers

I have a friend who is preparing for the Project Management Professional (PMP) certification. He is working on a case...

Delegate

Delegating with PARATA

I was in a corporate training class this week and was asked to give my perspective on delegating. For a brief moment,...

Many Paths to Your Destination

I would love to say I am the smartest person in the room right now. However, it would be lies...

Checklists suck; changing your motivation works.

Two Journeys

My organization loves checklists. We have checklists for our checklist and we have people dedicated to updating, distributing, and monitoring...