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Meet your customers' expectations

QC #2: Five Questions to Meet Customer Expectations

Last week as we started walking through the quality control (QC) opportunities, we touched on understanding customers. This blog digs a little...

Do you really know your customers?

QC #1: Understand Your Customers

I have a friend who is preparing for the Project Management Professional (PMP) certification. He is working on a case...

Delegate

Delegating with PARATA

I was in a corporate training class this week and was asked to give my perspective on delegating. For a brief moment,...

Many Paths to Your Destination

I would love to say I am the smartest person in the room right now. However, it would be lies...

Checklists suck; changing your motivation works.

Two Journeys

My organization loves checklists. We have checklists for our checklist and we have people dedicated to updating, distributing, and monitoring...

Networking for Introverts

Networking for the Introverts

Conferences are awesome. They provide the opportunity to learn something new, network, and feel connected to your partners in crime....

Work-Life Balance? What is That?

Work-Life Balance? What is That?

“Poor work-life balance results in the dog digging holes in the backyard.” ~ Amy Beall There are employees today who...

Grammar, Spelling, and Punctuation Count

Grammar, Spelling, and Punctuation Count

I’m an accountant, not an English teacher. I wanted to emphasize this before I launch into my next rant. It is a...

Redirecting Condescending Behaviors

Redirecting Condescending Behaviors

Nothing damages a team faster than someone with a condescending attitude. It’s something you just can’t seem to overcome regardless...

Practicing Mindfulness

Practicing Mindfulness

Television, radio, meetings, socializing … The constant flow of noise prevents us from reflecting on life which is essential if...